Fully Remote Insurance Careers
Work With Leaders, Not Layers
At big insurance brokerages, you report to a manager who reports to a director who reports to the corner office. At Falcon West, we work directly with the people who make the decisions for the good of our clients.
Be a Name, Not an Email Address
At big carriers, you are an Employee ID. Here, we all know your name. We are big enough to win major accounts, but small enough that Mike Tanghe (our President) knows your expertise. We are fiercely independent by design, so when you speak up in a meeting, your voice is heard as we put our clients first.
Three Teams with Zero Red Tape
The insurance industry is obsessed with titles and middle management. We stripped that away. We keep our structure flat (Admin, Brokers, and Account Managers) so you can actually do your job without having to ask six different directors for permission. We strive to be an employer of choice by keeping the one thing the giants can't offer: our independence.
Stability for the Long-Haul
In an industry that sees constant buy/sells, mergers, and acquisitions, we remain fiercely independent and have designed our business to stick around for the long haul. We're not backed by venture capital, private equity, and we like it that way. We enjoy what we do, the clients we serve, and we'd like to keep it that way.
Commercial Lines Account Manager
Commercial Lines Account Manager
- Job Type: Full-Time
- Schedule: Monday to Friday, 8-hour shift
The Role
Falcon West Insurance Brokers is growing, and we are looking for a top-flight Commercial Lines Account Manager to join our expanding team. This is not just a data-entry role; we are looking for a true advisor capable of managing small and mid-market commercial insurance accounts.
You will be managing a diverse book of commercial lines clients in a fast-paced, dynamic environment. Our clientele includes small to mid-market businesses in various industries. If you are a detailed problem-solver who loves protecting clients and wants to be part of a 44-year growth story, we want to hear from you.
Continuing Education & Growth
In an industry that’s constantly evolving, we believe in growing together. We support your continuing education not just because it’s required, but because learning new skills and earning advanced certifications makes the work more interesting and rewarding for everyone.
Our collaborative environment means knowledge gets shared freely. When one person learns something valuable, the whole team benefits. Your professional growth contributes directly to our collective ability to serve clients better.
What You Will Do
- Manage the Lifecycle: Provide outstanding service to commercial lines clients from start to finish, handling renewals, policy changes, billing inquiries, and claims follow-ups.
- Analyze & Advise: Assess commercial insurance needs to recommend appropriate coverage, identifying gaps in General Liability, Workers’ Compensation, Business Auto, Professional Liability, D&O, Cyber, and more.
- Market & Negotiate: Communicate effectively with carriers and underwriters to secure the best options for your clients.
- Protect the Agency: Maintain impeccable records in our Agency Management System (AMS) to ensure accuracy and E&O compliance.
- Grow the Book: Identify cross-sell and upsell opportunities (like adding Excess or Cyber coverage) to better protect your clients.
What You Bring to the Table
- Commercial Client Experience: Comfort handling complex risks and commercial carriers is a significant plus.
- Tech-Savviness: You are comfortable working remotely, troubleshooting basic IT issues, and navigating carrier portals and comparative raters efficiently.
- Resilience: You can handle the current “hard market” conversations (rate increases) with empathy and strategy.
- Organization: You have a specific system for tracking follow-ups and ensuring no client request slips through the cracks.
- Systems Knowledge: Experience with AMS360 or Applied Systems is a plus. Proficiency in Excel, Outlook, and Word is required.
Qualifications
- Required: Active Property & Casualty (P&C) License.
- Experience & Education: Bachelor’s degree OR 3+ years of experience in commercial lines account management/customer service.
- Preferred: Professional designations such as CISR, CPRM, or CIC are highly respected.
Benefits
- 401(k) with company matching
- Health, Dental, and Vision insurance
- Life & Disability insurance
- Paid Time Off (PTO)
- Continued Education reimbursement
- Yearly bonus potential
How to Apply
Ready to grow your career with a high-performing, supportive team? Apply today!
Private Client Account Manager
Personal Lines Account Manager
- Job Type: Full-Time
- Schedule: Monday to Friday, 8-hour shift
Falcon West Insurance Brokers, Inc. is growing, and we’re looking for a top-flight Personal Lines Account Manager / Customer Service Representative specializing in High Net Worth Accounts to join our expanding personal insurance team.
If you're detail-oriented, a self-starter, a problem solver, organized, energized, a team player, and someone who loves working with clients, and you're excited to be part of a growth story, we’d love to hear from you!
The Role
We're looking for someone eager to take on new challenges, build their skills, and grow with us. You’ll work closely with our team to deliver exceptional service and tailored insurance solutions to individuals and families.
You'll be managing a diverse book of personal lines clients in a fast-paced, dynamic environment. Our clientele includes high-net-worth individuals, families, and professionals with unique and often complex coverage needs.
Key Attributes You Bring to the Table
- Ability to assess personal insurance needs and recommend appropriate coverage.
- Strong knowledge of personal insurance products (homeowners, auto, umbrella, rental, flood, earthquake, etc.).
- Accuracy and efficiency in processing quotes, policy changes, renewals, and billing.
- Excellent organizational skills for managing certificates, endorsements, and client files.
- Proactive problem-solving to identify and resolve client issues or coverage gaps.
- Experience assisting clients with claims or billing concerns diplomatically and effectively.
- Strong communication and negotiation skills with carriers and clients.
- Comfort using carrier systems, tools, and digital platforms.
Key Responsibilities
- Provide outstanding service to personal lines clients by managing their insurance needs from start to finish.
- Handle renewals, policy changes, billing inquiries, claims follow-ups, and new business processing.
- Communicate with carriers and underwriters to ensure clients receive the best options.
- Identify cross-sell and upsell opportunities to enhance client protection.
- Maintain accurate client records and documentation in the agency management system.
- Stay current through continuing education and industry training.
Important Skills
- Friendly, positive attitude and eagerness to learn.
- Excellent relationship-building and client communication skills.
- Highly organized and detail-oriented.
- Independent, self-motivated, and thrives in a supportive team environment.
- Tech-savvy; comfortable with quoting systems, carrier portals, and digital communication.
- Experience with AMS360 or Applied Systems is a plus.
- Proficiency in Excel, Outlook, and Word.
Qualifications
- Bachelor’s degree or 3+ years of experience in personal lines account management or insurance customer service.
- Active Property & Casualty license (required).
- Professional designations such as CISR, CPRM, or similar are highly respected.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Life & disability insurance
- Paid time off
- Tuition reimbursement
- Yearly bonus
How to Apply
Ready to grow your career with a high-performing, supportive team? Apply today!
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- 44Years of Independence
- 35Names You'll Know
- 1,000+Clients Protected
We Traded the Commute for Community
We stopped spending two hours a day in traffic. We stopped paying $15 for sad desk salads. We stopped the weekly dry cleaning run. At Falcon West, "going to work" means walking to your desk, not driving to a cubicle. We work fully remote, yet we still gather for the moments that actually matter: training and industry events, welcoming new hires, and our famous holiday party in San Diego.
You Can't Pour From an Empty Cup
In the insurance industry, "customer service" often means squeezing employees until they burn out. We reject that. We know that if you are stressed and unsupported, the client feels it. So we prioritize your well-being first. We take care of you, so you have the energy to take care of them.
No Secret Playbooks
In corporate hierarchies, knowledge is hoarded to protect status. Here, it’s open source. If a Broker finds a win, they share it with the Account Managers. If Admin learns a new tool, they teach the team. We pay for your certifications, so you can bring that knowledge back and make us all better. Whether it’s an advanced designation or a new skill, if it makes you better at your job, we back it. We are building a team of experts, not a call center.
In 2019, Falcon West was honored with the prestigious Chubb Cornerstone Designation. This exclusive membership is awarded annually to Chubb’s top agents and brokers for Personal or Commercial insurance.
From our President:
Our company started in 1981 with two individuals and their modest plans to build an agency where you always do right by the client. We stay true to that mission today, even while adding new team members and growing at a double-digit pace annually. We promise to thoroughly review your insurance and keep you informed of industry changes, be your advocate should claims arise, and constantly seek new ways in which we can make your insurance experience more customer-friendly.
Work With These People
